Privacy Policy

This Privacy Policy (“Policy”) describes how BusX (Thailand) Co., Ltd. and its respective subsidiaries, affiliates, associated companies and jointly controlled entities (collectively “BusX”, “we”, “us”, or “our”) collect, use, process and disclose your Personal Data through the use of BusX’s Apps and Websites (including all mobile applications (respectively “Apps” and “Websites”), products, features, and other services globally (collectively, “Services”).

This Policy applies to our customers, passengers, agents, vendors, suppliers, partners (such as driver partners) contractors, and service providers (collectively, “you”, “your”, or “yours”).

“Personal Data” is any information which may be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle and insurance information.

COLLECTION OF PERSONAL DATA

We collect Personal Data about you in the ways listed below. We may also combine the collected Personal Data with other Personal Data in our collection.

You directly provide Personal Data to us

We collect your Personal Data when you voluntarily provide it to us. For example, you may provide your personal data to us by:

When our services are used

Personal Data may be collected through the normal operations in our Apps, Websites and Services. Some examples include:

From other sources

When we collect Personal Data from other sources, we make sure the data is transferred to us in accordance with all applicable laws. Such sources may include:

Personal Data from users of BusX Driver App

If you are a driver-partner, we may collect and request:

Sensitive Personal Data

Some of the information we collect is sensitive in nature. This includes such information as yor government-issued identification numbers, biometric data, race, date of birth, marital status, religion, or health information. We only collect this information when it is necessary to comply with legal or regulatory requirements.

When you provide Personal Data of other individuals to us

In some situations you may provide Personal Data of other individuals (such as your spouse, family members or friends) to us. For example, you have booked bus tickets for your whole family. If you provide us with their Personal Data, you represent and warrant that you have obtained their consent for their Personal Data to be collected, used and disclosed as described in this Policy.

WHY DOES BUSX COLLECT AND USE YOUR PERSONAL DATA?

BusX uses your Personal Data to provide and improve BusX’s Services, as well as to facilitate your reservations, bookings and e-ticketing and other Services provided by us (collectively and including below, the “Purpose”). More specifically:

DISCLOSURE OF PERSONAL DATA

We need to share your Personal Data with various parties for the Purposes. These parties include:

Other users

For example, if you are a passenger, we may share your pick-up and drop-off locations with the transportation provider and their drivers.

If you are a transportation provider/driver, we may share your Personal Data with your passengers including your name and photo, your vehicle make, model, number plate, location and average rating.

With third parties

For example, we may share a driver’s location and name with third parties when a passenger uses the “Share My Ride” feature or activates the Emergency Button.

With BusX partners at your request

For example, if you requested a service through a BusX partner or used a promotion provided by a BusX partner, we may share your Personal Data with that BusX partner. Our partners include partners that integrate with our App or our App integrates with, vehicle services partners, or business partners which BusX collaborates with to deliver a promotion, competition or other specialised service.

With the owner of BusX accounts that you may use

For example, your employer may receive trip data when you use your employer’s BusX account.

With subsidiaries and affiliates

We share Personal Data with our subsidiaries, associated companies, jointly controlled entities and affiliates.

With BusX’s service providers and business partners

We may provide Personal Data to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This includes:

With our legal advisors and governmental authorities

We may share your Personal Data with our legal advisors, law enforcement officials, government authorities and other third parties.

RETETION OF PERSONAL DATA

We shall retain your Personal Data for as long as you maintain your BusX account. Once your Personal Data is no longer necessary for the Services or Purposes, or we no longer have a legal or business purpose for retaining your Personal Data, we take steps to prevent access or use of such Personal Data for any purpose other than compliance with this privacy policy, or for purposes of safety, security, fraud prevention and detection.

INTERNATIONAL TRANSFERS OF PERSONAL DATA

Your Personal Data may be transferred from country, state and city (“Home Country”) in which you are present while using our services to another country, state and city (“Alternate Country”). You understand and consent to the transfer of your Personal Data from your Home Country to the Alternate Country.

COOKIES

BusX, and third parties with whom we partner, may use cookies, web beacons, tags, scripts, local shared objects such as HTML5 and Flash (sometimes called “flash cookies”), advertising identifiers (including mobile identifiers such as Apple’s IDFA or Google’s Advertising ID) and similar technology (“Cookies”) in connection with your use of the Websites and Apps. Cookies may have unique identifiers, and reside, among other places, on your computer or mobile device, in emails we send to you, and on our web pages. Cookies may transmit Personal Data about you and your use of the Service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

BusX may allow third parties to use Cookies on the Websites and Apps to collect the same type of Personal Data for the same purposes we do. Third parties may be able to associate the Personal Data they collect with other Personal Data they have about you from other sources. We do not necessarily have access to or control over the Cookies they use.

Additionally, we may share non-personally identifiable Personal Data with third parties, such as location data, advertising identifiers, or a cryptographic hash of a common account identifier (such as an email address), to facilitate the display of targeted advertising.

If you do not wish for your Personal Data to be collected via Cookies on the Websites, you may deactivate cookies by adjusting your internet browser settings to disable, block or deactivate cookies, by deleting your browsing history and clearing the cache from your internet browser. You may also be able to limit our sharing of some of this Personal Data through your mobile device settings.

A SPECIAL NOTE ABOUT CHILDREN

Children are not eligible to use BusX’s Services, and we ask that minors not submit any personal information to us. If you are a minor, you may use this service only in conjunction with a parent or legal guardian. BusX does not knowingly collect personal information from minors.

AMENDMENTS & UPDATES

BusX shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Policy on the Websites. By continuing to use the Apps, Websites or Services, purchase products from BusX or continuing to communicate or engage with BusX following the modifications, updates or amendments to this Policy, you signify your acceptance of such modifications, updates or amendments.

If you have any queries about your Personal Data, do not hesitate to contact us at info@busx.com.

The original of this Privacy Policy is written in the English language. In the event of any conflict between the English and other language versions, the English version shall prevail.